Defining a Path to the Future
To be successful -- to bring value to your customers, your investors, your employees -- you have to have a clear and concise plan for your business. Your plan for your business should be dynamic and change as your company, markets and conditions change. Having a plan puts everyone on the same page.
Since technology is such a critical enabler, strategic technology planning should be a major component of your broader corporate strategy. Understanding your current infrastructure and defining a clear path to the future ensures that you make the right decisions to optimize your technology investment and exceed your business goals.
Strategic planning and consulting services from XETA's Professional Services Organization (PSO) can help you answer the most important questions about your voice and data systems. Questions such as:
- What does my infrastructure look like – where are the assets and what are their interrelationships?
- What are my security risks?
- What voice and data needs are not being met today?
- How will our needs change when we add users/locations/customers?
- How are users being supported and what applications do they need?
- What equipment will need to be upgraded or replaced, and when?
- Which vendors should we use?
- How will we maintain and support our equipment?
- Can we meet our business objectives with our projected IT budgets?
Expertise Built On Experience
XETA has more than 15,000 customers nationwide and has been in operation since 1982. Our customers span many industries and ranging in size from small offices to multi-national corporations with tens of thousands of users.
Our proven record of service and performance is evidence that we've met and overcome virtually every business and technology challenge. Our business consultants, engineers and developers are experienced at facing and solving unique challenges. They understand that a customized solution, built on proven principles, can bring success to your organization.
Strategies Founded in Methodology and Process
Steps in a strategic services engagement include:
- Get to know and understand your business
- Discuss and establish objectives – developed in the context of broader corporate plans
- Evaluate and weigh alternatives
- Develop plans, timelines, budgets
- Present analysis and recommendations
- Help you gain buy-in at the departmental and executive level
Fulfilling Your Technology Vision
Once a business strategy is agreed upon, the design of a voice and data solution can begin. A sound design is the foundation for an infrastructure project as seen through the lenses of the budget and the business objectives.
XETA's engineering, development and support staff provide services that bring business strategy to reality. From the design process your internal team and XETA's team will determine the right hardware and software solution required to execute the business strategy.
XETA Professional Services Organization (PSO) can design virtually any type of advanced communication system, such as:
- Traditional PBX
- IP-PBX
- IP Telephony/Voice over IP
- Data center design and deployment
- Network design and implemenation
- Security audits
- Long-haul networks
- Wired and wireless LAN
- Videoconferencing
- Paging systems
- Call centers/Contact centers/Context centers
- Collaborative applications