Keeping Everything Working
When you pick up a phone, you expect a dial tone. When your customers call you, they expect to get through. Your employees expect that they will have the tools necessary to communicate and share information.
Support services from XETA help you meet those expectations. Our commitment to meeting and exceeding service levels – including Five 9s for customers with mission-critical system availability requirements means that you can count on us to deliver.
Service after the Sale
XETA stands behind the hardware and software products it recommends. Our support services help diagnose problems when they occur and through our advanced systems and tools, we proactively seek out potential issues before they impact our customers' systems.
One of the unique assets that sets XETA apart from the competition is our 24x7x365 Solution center. When you call XETA support, you talk to a XETA employee that is dedicated to customer service, not a third party that doesn't know your business.
Our trusted vendor relationships also mean we often have the first workarounds or solutions to problems and can get your investments back up and running sooner.
Our support services are available to assist you with:
- Software updates
- Troubleshooting
- Move/Add/Change (MAC) services
- End-user support
- Training