One Number, One Inbox
In some organizations, the tools that are supposed to be used to help people communicate and facilitate productivity can actually become useless and result in poor communication. The problem is overload. Multiple phone lines, landlines, mobile devices, multiple e-mail accounts, voice mail systems, desktops and laptops – managing them all is a challenge. Unified communications offers the solution by creating a single inbox for all communications and a single number used to contact the individual user.
Simplified and Streamlined
XETA offers unified communications solutions from Avaya and Microsoft that enable users to spend less time looking for information and more time using it. Using rich IP-telephony functionality, these solutions utilize "presence awareness" to keep track of the whereabouts of users and direct calls to the most convenient device. A regional manager for a retail chain, for example, can travel to stores within his or her territory and be reached at any phone within the system. The user's inbox travels with them too and contains both voice-mails and e-mails, eliminating the need to switch between applications.
XETA's engineers know how to design unified communications solutions that are easy to use and easy to manage. We can train users and train administrators to manage the solutions and provide follow-up support as needs evolve.
Supporting Communication and Collaboration
When combined with other applications, such as instant messaging, collaborative spaces, portals, context/contact/call center systems and others, unified communications solutions extend the ability to communicate and collaborate in dynamic environments. These solutions also offer:
- Improved productivity of the individual user
- Faster customer response
- More accurate work with fewer mistakes
- Enhanced process efficiency
- Better device utilization
- Reduced management costs
- Enhanced ability to meet compliance requirements