Frequently Asked Questions
Where does XETA operate?
XETA is headquartered in Broken Arrow, Oklahoma, but we have employees in almost every state. Our fleet of service technicians can be dispatched to your location within a matter of minutes if needed according to service level agreements.
What markets does XETA serve?
Our heritage is in telecommunications systems for the hospitality industry, but today we have customers in virtually every industry. More than 12,000 customers depend on XETA for voice, data and video solutions and services.
What vendors does XETA support?
XETA chooses its vendors based on our customer's needs. Our vendor-neutral approach ensure we are consistently looking for new technologies and new feature sets that deliver value and function to our clients. Over the years, our strong partnership with Avaya has led to our designation as a Avaya Platinum partner, so we have an emphasis on Avaya equipment. Our Nortel product expertise also offers our clients value in the wake of Avaya's acquisition of Nortel in 2009.
Can you service my Nortel equipment?
Yes. We have on-staff experts in Nortel products and technologies with the latest certifications.
What options are there for maintenance delivery?
The XETA Plan maintenance services portfolio offers you many options for supporting your environment, allowing you to allocate your internal resources and talent where they are needed most while letting XETA manage other areas. On-site support, remote support, call center help – the choice for maintaining your environment is up to you.
What platforms does your maintenance plan support?
XETA supports all platforms.
When do I need to have an Avaya contract as part of my XETA contract? What if I don’t want to have an Avaya contract as part of my XETA contract?
You need to have an Avaya contract for newer releases in order to have technical support and software updates and patches from Avaya. XETA provides an option for a Limited contract that will exclude the Avaya contract.
I know exactly what my company needs. Will you customize a plan for me?
Yes, XETA offers plans with many features and options to choose from and will build the best plan to meet your business needs.
What options are available to me?
XETA offers four basic plans with many options to choose from such as Remote Only, Remote Plus Parts, 8x5 Onsite, 24x7 Onsite, 8x5 Onsite plus software upgrade labor and more.