Ensuring Quality Care
Companies in the healthcare field are feeling the pressure to closely manage costs in order to keep the costs of services down for their patients. At the same time, these companies – hospitals, physicians groups, outpatient centers, insurers – need rapid and reliable access to people and information. People's lives are at stake.
Information security and compliance with regulations, especially the Health Insurance Portability and Accountability Act (HIPAA), are also top concerns for healthcare providers.
Effective management of voice systems is key for healthcare providers. In the dynamic environment of a hospital, for example, people are constantly moving around, working in a shift environment in which phones and workspaces are shared. End users need access to voicemail accounts, nurses and doctors need to be immediately accessible from anywhere onsite.
XETA experts understand the unique challenges of a healthcare environment and can tailor voice and data systems to find a balance between delivering care and controlling costs. Continuing advances in IP telephony, use of IP softphones and advanced “presence awareness” tools available through XETA can help healthcare providers meet the challenges.